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The Frictionless Experience

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The podcast for Friction Fighters slaying the digital friction standing between you and your customers.

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Latest episodes

Connecting Operational Dots for Seamless Customer Journeys with Mehdi Rizvi (ex-Ralph Lauren, Tiffany, and Funko)

Connecting Operational Dots for Seamless Customer Journeys with Mehdi Rizvi (ex-Ralph Lauren, Tiffany, and Funko)

What Happens When Metrics Drive Bad Behavior with GoPro’s Kacey Sharrett

What Happens When Metrics Drive Bad Behavior with GoPro’s Kacey Sharrett

Why Innovation Labs Fail and How to Fix Them with Leslie Grandy (Ex-Amazon, T-Mobile, & Best Buy)

Why Innovation Labs Fail and How to Fix Them with Leslie Grandy (Ex-Amazon, T-Mobile, & Best Buy)

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