Listen to "Stop Copying Your Competitors: Do This Instead!" on Spreaker. Most teams can identify friction in their customer experience. The challenge is convincing leadership to invest in fixing it. Digital leaders from Walmart, FanDuel, US Bank, and American Eagle have all faced that challenge. In this encore
June 01, 2026
Listen to "Don't Ask Customers What They Want, Ask This Instead with Dean Curtis, ex-Apple, Palm" on Spreaker. Dean Curtis was literally in the room when the iPhone was about to change enterprise mobile computing forever. He was at Palm during the smartphone wars, then moved
May 18, 2026
Listen to "AI Won't Replace Your Doctor, But This Approach Might with Dr. Tina Manoharan ex-Phillips" on Spreaker. Your bank details are at your fingertips on your phone. Your healthcare records? Still scattered across paper files and incompatible systems. Dr. Tina Manoharan spent 16 years at
May 04, 2026
